Frequently Asked Questions

What size should I order?

Please refer to our sizeguide to determine your most suitable size, we offer dual sizes from UK 6-14.

 

Extra Small = 6-8

Small = 8-10

Medium = 10-12

Large = 12-14

 

Do I have to be really slim to wear Sarvin designed dresses?

No, whatever your size and figure, our collection features a range of silhouettes, lengths and fits to flatter all figures and sizes. We believe that feeling comfortable and sexy is key to looking your best. If you’re unsure on the best style or size to suit you, please get in touch with us and we would be happy to offer you personalised style advice.

 

What is your returns policy?

We hope you love your Sarvin design but if for any reason the item is unsuitable, you can return any items back within 14 days of receiving your order. We can only accept items for a refund providing it is returned unworn with all tags and labels intact.

Please email Info@Sarvin.eu and we will provide instructions on how to return your purchase.

 

The item/size I would like to order is out of stock.

Please email Info@Sarvin.eu and we will do our best to inform you when the item/size will be restocked.

 

What if my order gets lost or doesn’t arrive on time?

We endeavor to process and dispatch your order within 1-2 working days with a secured courier, however if your order doesn’t arrive on time or appears to have been lost during delivery, please email Info@Sarvin.eu with your order details and query, and we will do our best to resolve any issues to rectify the situation.

 

How do I know if my order has been placed successfully?

You will receive an automated email confirming your order once it has been placed on our website. Your order will be processed and dispatched within 1-2 working days. You will receive another email confirming that your order has been dispatched and due to be delivered.

 

Do you ship internationally?

Yes, we ship worldwide with international delivery available from £8.99 (EU) to £13.99 (USA/AUS) and £15.00 (rest of the world). Delivery times will vary depending on the destination, please see our Delivery Information page or email Info@Sarvin.eu for more details. Please note International orders may incur extra custom duties and taxes depending on the destination, we would advise checking with your local customs office before placing your order to avoid any unexpected charges.

 

How do I wash my Sarvin designed dress?

Please refer to individual care labels to best care for your Sarvin design.

Size Guide